Sales & Refunds
General Terms and Conditions
MX INK is not responsible for typographical errors, therefore MX INK reserves the right to cancel any order you have placed if there was a typographical error on the MX INK website concerning the pricing or availability of any item you ordered when you placed the order.
MX INK reserves the right to change the terms and conditions of sale at www.mxink.com.au at any time.
MX INK may make changes to any products or services offered on the MX INK website, or to the applicable prices for any such products or services, at any time, without notice. The information provided at www.mxink.com.au with respect to products and services may be out of date, and MX INK makes no commitment to update the information provided on www.mxink.com.au with respect to such products and services.
MX INK reserves the right to do any of the following, at any time, without notice:
(1) to modify, suspend or terminate operation of or access to www.mxink.com.au, or to any portion of www.mxink.com.au, for any reason;
(2) to modify or change www.mxink.com.au, or any portion of the www.mxink.com.au, and any applicable policies or terms; and
(3) to interrupt the operation of www.mxink.com.au, or any portion of www.mxink.com.au, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Return and Refund Policy
If you are not satisfied with your MX INK product, please contact us for a refund request within 14 calendar days of the receipt of the product. Our custom products may not be returned for refund or exchange under any circumstances unless such product is defective.
Instructions and recommended application techniques are provided in your package. Defects of products due to use of unauthorized application procedures will not be replaced or exchanged.
If the item is returnable and you send it back to us unopened in the original packaging, MX INK will exchange it or offer you a refund based on your original method of payment. You must return the product to the MX INK head office within 14 calendar days of the issuance of the refund request approval. All products must be packed in the original, unmarked packaging including any accessories and documentation that shipped with the product.
NOTE: MX INK recommends that you: (1) use registered post for all returns and (2) either insure your package for safe return to MX INK or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to (1) use registered post or a freight company that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during return shipment.
Items will not be refunded or exchanged without prior refund request approval
Please note that MX INK does not permit the return of, or offer refunds for the following products:
Products that are customised to your specifications, including semi-custom and custom products without manufacturing defects. As these products are made to your specifications, they cannot be restocked and sold to anyone else.
MX INK primarily offers products that are custom-configured to your specifications, and MX INK encourages you to review your order details carefully before submitting your completed order to us. Since our products are designed to your specifications, the order cannot be changed, modified, or cancelled once your order is in production.
You may amend your order or cancel the order and receive a full refund if it has not yet been processed. This would usually need to be done within 1-2 days from the order date. After that period your order artwork will have been setup and placed in the queue for printing. This is just a guideline and we cannot always guarantee changes or a refund under these circumstances.